Welcome to Brita Kitchen Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a home brewer, professional chef, or just refreshing your kitchen, we’re here to help.
About Our Store
What kind of products does Brita Kitchen Store offer?
We specialize in high-quality kitchen essentials for both home and professional use. Our carefully curated collections include:
- Home brewing and fermentation supplies
- Kitchen and table linens (napkins, dish cloths, towels)
- Food service equipment and cookware
- Kitchen organization and storage solutions
- Dining accessories and furniture
What makes Brita Kitchen Store different?
We combine the selection of a specialty kitchen store with the convenience of thoughtful delivery options. Our products are chosen for both their functionality and style, and we stand behind every item we sell with our hassle-free return policy.
Product Questions
How do I choose the right brewing equipment as a beginner?
Our Beer Brewing and Home Brewing sections include starter kits perfect for newcomers. Look for products labeled “beginner-friendly” or email our customer service at [email protected] for personalized recommendations based on your space and goals.
Are your kitchen linens pre-washed?
Most of our cloth napkins, dish towels, and linen sets come ready to use, but we recommend washing them before first use for optimal softness and absorbency. Product descriptions specify any special care instructions.
Do you offer commercial-grade food service equipment?
Yes! Our Food Service Equipment section includes professional-grade items suitable for restaurants, cafes, and catering businesses. These products are marked with “Commercial Use” in their descriptions.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For additional security, we recommend using PayPal if you prefer not to enter card details on our site.
Can I modify or cancel my order after placing it?
We process orders quickly to get your items to you fast. If you need to modify or cancel an order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Shipping & Delivery
Where do you ship?
We ship worldwide except to certain Asian and remote regions. During checkout, you’ll see if we can deliver to your location. Our warehouse is located in Memphis, Tennessee, USA.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping ($12.95 USD)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Best for when you need items quickly
– Carrier: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Best for when you need items quickly
Free Shipping (Orders over $50 USD)
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Great for larger orders where timing is flexible
All orders take 1-2 business days to process before shipping.– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Great for larger orders where timing is flexible
How can I track my order?
Once your order ships, we’ll email you a tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey. If you haven’t received tracking information within 3 business days of ordering, please check your spam folder or contact us.
Who pays for customs or import duties?
The recipient is responsible for any customs fees, import duties, or taxes that may apply in their country. These charges vary by location and are not included in our shipping costs or product prices.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. Our hassle-free return policy includes:
- 15-day return window from the delivery date
- Easy return process (just email us at [email protected])
- Refund to your original payment method
How do I initiate a return?
Simply email us at [email protected] within 15 days of receiving your order. Include your order number, the items you wish to return, and the reason for return. We’ll provide return instructions and any needed labels.
When will I receive my refund?
Once we receive and inspect your returned items, we’ll process your refund within 3-5 business days. The timing for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different item, simply place a new order after your return is processed. This ensures you get the correct product as quickly as possible.
Customer Service
How can I contact customer service?
Our kitchen-loving customer service team is happy to help with:
- Order status updates
- Special delivery requests
- Product recommendations
- Any other questions
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time. Orders can be placed on our website 24/7.
Where is Brita Kitchen Store located?
Our business address is:
4732 Mapleview Drive
Memphis, TN 38110
United States
However, we operate primarily as an online store and don’t have a physical retail location open to the public.
4732 Mapleview Drive
Memphis, TN 38110
United States
However, we operate primarily as an online store and don’t have a physical retail location open to the public.
Still have questions? We’re here to help! Contact our friendly customer service team at [email protected] for personalized assistance with your kitchen needs.