At Brita Kitchen Store, we take pride in offering premium kitchen essentials, brewing supplies, and home goods that meet your expectations. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Important: To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition you received it. You must initiate your return within 15 days of receiving your order.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Mail your package to:

    Brita Kitchen Store Returns
    4732 Mapleview Drive
    Memphis, US 38110

    We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.
  5. Processing: Once received, we’ll inspect your return and notify you of the approval status within 5 business days.

Refund Information

Approved refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Refunds may take additional time to appear in your account depending on your financial institution

Exchanges

For exchanges of the same item in a different size/color, follow the standard return process and include a note specifying your desired replacement. We’ll ship your new item once the return is received and approved.

Non-Returnable Items

For hygiene and safety reasons, the following items from our product range cannot be returned or exchanged:

  • Disposable Table Covers (opened packages)
  • Cleaning & Sanitizing products (opened containers)
  • Dish Cloths & Dish Towels (if used or washed)
  • Personalized or custom-made Displayware & Signage

Return Request Template

Email Subject: Return Request – Order #[Your Order Number]

Dear Brita Kitchen Store Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to Return: [Product Name(s) and SKU if available]
Reason for Return: [Please specify – wrong item, defective, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specify product if exchanging)]

I understand that I am responsible for return shipping costs unless the return is due to an error on your part. I will await your RMA number before shipping the item(s) back.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Incorrect Items

If you received a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damaged/incorrect item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

Our Promise: At Brita Kitchen Store, we’re committed to your complete satisfaction. Our returns policy reflects our dedication to quality in kitchenware and brewing supplies, just as we carefully curate our product collections.

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team.